Black Friday And Cyber Week T&Cs

Black Friday & Cyber Week Sale Up To 65% Off Selected Styles And Colours Online Only, From Monday 19 To Monday 30 November 2018.

Black Friday & Cyber Week Delivery Time

Delivery takes between 7-10 working days and will happen between 08h00 and 17h00 Monday to Friday.

Please allow up to 24 Hours for processing of your order once payment has reflected in our account.

Cost

A delivery fee of R70 will be charged for each Crocs online order

*Crocs reserves the right to amend delivery costs at any time. All changes will be disclosed here.

 

Who Can Sign for My Parcel?

The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person - i.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.

Can I collect my order myself?

As much as we would like to meet our customers, we do not ship directly from our Head Office we use a third-party warehouse that does not facilitate for customer collections.

 

Do you deliver overseas / Where do you deliver?

We ship nationally within South Africa, excluding PO Boxes. We do not ship overseas for the time being.

To see a full list of Crocs online properties in other countries click here

 

Black Friday & Cyber Week Exchanges

At Crocs we strive to make online shopping a smooth and hassle-free experience.

As Black Friday is an extremely busy period we will prioritize getting all orders processed and shipped before looking at exchanges. Exchanges process will start from the 4th December 2018

We understand that buying online can be tricky without having seen the product or tried it on. With this in mind, we happily accept Black Friday exchanges based on a few T&C's listed below:

No Refunds on Black Friday or Sale Items, however we will gladly exchange.

For online exchanges, the first return/upliftment is on us. We will send off the replacement item and arrange the collection of the item being returned at our expense.

Should you still not be happy, the second exchange will be for your account

Please note the driver that collects the return will not be the same driver that delivers the replacement. Please do not be alarmed if the one comes before the other.

Exchanges may be made for different sizes, should the product still be available. Should we no longer have stock of the original style you purchased, you may choose an alternative style to the same value of your order or product, no refunds. Please keep in mind that the Black Friday sale is while stocks lasts, we cannot guarantee we will have the same style to replace your original choice.

You will be billed the difference in purchase price if the item you wish to exchange is of a higher value than the item you are wanting. You will not be liable for shipping costs as your first exchange is on us.

Our Customer Care Team will email you the difference due, together with the banking details you will need to make payment for the difference.

Once payment reflects in our account, out Customer Care teams will arrange for your replacement to be delivered.

How do I arrange the exchange?

Our exchange process will start from the 4th December 2018

Email our Customer Care team support@free-form.co.za, Call us on 0872376845 or log onto our live www.crocssa.co.za have your order number ready and simply advise them what you would like to return.

Download or request a copy of our Return & Exchange Form which will need to be completed and Included in your return bag.

Our Customer Care Teams will arrange for the product to be uplifted.

Place the Product together with original swing tickets along with your completed returns document and original invoice in the bag which will be provided by our Courier. Delivery takes between 7 and 10 working days,and happens between 8:00-5:00 pm Monday to Friday

You have the choice to return your purchase to any Crocs Concept Store Within South Africa

Click here for all Store Locations all terms and conditions above apply in store as well

 

More simply put: If it’s the wrong size, return it.