returns & exchanges
Log an Exchange or Return request online and await eligibility confirmation within 24hrs.
2. Submit your return
Select the item/s you wish to return and give a reason for your return.
You will receive a confirmation email with your RMA number and shipping guidelines once the return request has been approved.
3. Pack up your order
Please pack your order in its original packaging.
Clothing should be unwashed and unworn.
Please write your RMA number on the box.
4. Finalising your return
Once your return has been received at our warehouse it will be inspected.
When the return is approved we will refund you or exchange the item depending on the nature of the return.
Cancellation, Exchange and Return Policy
At Crocs we strive to make online shopping a smooth and hassle-free experience.
We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges based on a few T&C's listed below:
If you require a refund with an Online or in-Store purchase, you must log a return within 14 days after receiving your goods. The goods must be in the original, unworn condition. We will refund you via the same payment method used when the goods was original purchased.
We are happy to return a full price product that is the incorrect size or you have changed your mind for an exchange within 30-days of purchase.
We do not provide exchanges for sale items. If you need a different size or colour, you may return the item for a refund and place a new order. Sale items may only be refunded up to 14 days after delivery.
If the goods are faulty because of the way they are made, you can return them within 6 months of the date you bought them. We will replace this item with the same item, or something at the same value, or pass a credit.
How to Return a Product?
You have the choice to return your purchase to any Crocs Concept Store within South Africa. The original invoice must be presented with the product for a refund or exchange.
Click here for all Store Locations